Satisfaction

Parliamentarians satisfied overall with our reports and services

95% of parliamentarians agreed we provide high quality reports and services
92% of parliamentarians agreed we operate independently from government

Surveying our parliamentarians

Our purpose is to help parliament hold government to account for its use of public resources. It is critical that we understand parliamentarians’ views on our performance through their direct feedback on our reports and services.

We continually strive to ensure parliamentarians value our work and that we meet their expectations. We are committed to enhancing our public sector knowledge to ensure our work is relevant and impactful. This was driven by our ‘Influencing for Impact’ strategic initiative in 2017–18.

In the 2018 survey, of the 135 parliamentarians invited to complete the survey, 28 per cent responded, the same response rate as in 2017.

Overall satisfaction down slightly

Although parliamentarian satisfaction with the Audit Office’s reports and services is high, satisfaction is down slightly compared to 2017. Eighty-seven per cent of parliamentarians were satisfied overall in 2018, a decrease from 92 per cent last year. Parliamentarians believe:

  • in general, the Audit Office provides high quality reports and services, 95 per cent agreeing, down on 100 per cent in 2017
  • the Audit Office’s reports and services provide valuable information on public sector performance, with 92 per cent in agreement, down slightly on last year’s 96 per cent result
  • the Audit Office’s reports and services help improve public sector administration, with 89 per cent agreeing, down from 96 per cent in 2017
  • the Audit Office performs audits with integrity, with 89 per cent agreeing, down on 94 per cent in 2017
  • the Audit Office operates independently from government, with 92 per cent agreeing, broadly consistent with 94 per cent in 2017.

Satisfaction with financial audit reports improved

Although overall parliamentarian satisfaction with the Audit Office’s reports and services is down slightly on 2017, satisfaction with financial audit reports specifically has improved – in some areas significantly. The percentage of parliamentarians who agreed our financial audit reports clearly communicated the significant issues and their implications improved from 89 per cent in 2017 to 95 per cent in 2018. There was a similar increase in the number who agreed that the reports were easy to understand, from 89 per cent in 2017 to 95 per cent.

Our ‘Reporting Process’ strategic initiative implemented a new, more modern and accessible design for our financial audit reports in 2017–18 which seems to have improved parliamentarians’ satisfaction with the layout and design of these reports, as well as how easy they are to understand. The number of parliamentarians who agreed our reports were presented effectively in terms of layout and design improved from 85 per cent to 89 per cent. The most significant improvement was in the area of monitoring the accountability and financial performance of the NSW public sector, with 85 per cent of parliamentarians agreeing our financial audit reports help them do this, compared to 73 per cent in 2017.


Satisfaction with financial audit reports %
Survey not conducted in 2015 due to election year.

Communicate issues
and implications

Monitor accountability
and performance


Satisfaction with performance audit reports %
Survey not conducted in 2015 due to election year.

Communicate issues
and implications

Address key areas of
interest

 

Performance audit satisfaction improved

Similar to the satisfaction results for our financial audit reports, parliamentarians have rated the Auditor-General’s Reports to Parliament for performance audits higher, with results generally improved on 2017. Ninety-five per cent agreed the reports were easy to understand, up from 84 per cent in 2017. Similarly, 93 per cent of parliamentarians agreed the reports clearly communicated significant issues and their implications, up from 87 per cent in the previous survey. Agreement that the reports were effectively presented in terms of layout and design also improved, with 92 per cent agreeing compared with 87 per cent in 2017.

As with our financial audit reports above, our ‘Reporting Process’ strategic initiative implemented a new, more accessible design for our performance audit reports in 2017–18 which seems to have improved parliamentarians’ satisfaction with the accessibility and clarity of these reports also.

In regards to parliamentarians feeling our performance audits addressed their key areas of interest to a high or very high extent, 57 per cent agreed up from 49 per cent in 2017. Consistent with our financial audit reports above, a significant increase was in the area of monitoring the performance of the NSW public sector, with 88 per cent of parliamentarians agreeing our performance audit reports help them do this, compared to 76 per cent in 2017.

 

Our reports and services compare well to other audit offices

Since 2005, we have been comparing our parliamentarian survey results against results from other participating Australian audit offices.

On an overall measure of satisfaction with reports and services, 87 per cent of parliamentarians were satisfied. This is a decrease from 92 per cent in 2017 but consistent with the 88 per cent average of participating audit offices.

We rated above the average of the other audit offices on three key measures. Eighty-nine per cent agreed that our reports help improve public sector administration, above the average of 85 per cent. In regards to our reports being easy to understand, the 95 per cent result for financial audits was above the 89 per cent average for participating audit offices, and the 95 per cent result for performance audits was above the 90 per cent average for other offices. In regards to our reports clearly communicating the significant findings and implications, the 95 per cent result for financial audits was above the 88 per cent average for participating audit offices, and the 93 per cent result for performance audits was above the 88 per cent average for other offices.

Satisfaction compared with other participating Australian audit offices

The year ahead

In 2018–19, through our ‘Influencing for Impact’ strategic initiative, we will:

  • develop a stakeholder engagement strategy that enables us to better engage with parliamentarians and ensure our reports are impactful and relevant
  • build a new website to ensure our reports are delivered in a way that meets the needs of varied audiences
  • strengthen government accountability through our collaborative relationship with parliament’s Public Accounts Committee (PAC)
  • support other parliamentary committees as required.

Through our ‘Reporting Process’ strategic initiative, we will:

  • continue to evolve our Auditor-General’s Reports to Parliament to further improve the look, layout and readability of our reports to better meet the needs of our stakeholders, including parliamentarians.

For more information on our strategic initiatives see the year ahead.